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Study Guide for Final Exam
Chapter 6, Being Credible
and Using Evidence
-What are supporting materials?
-What are the four types of examples?
-What is a survey?
-What is testimonial evidence?
-What is lay, expert, and celebrity testimony? (Is any one
of the three always “best”?)
-What are statistics?
-What are the tips for using statistics? (see notes)
-What is an analogy?
-What is an explanation?
-What is a definition? What is jargon?
-Know when to use what kinds of supporting materials.
Chapter 8, Delivery and Visual Resources
Delivery:
-What is delivery?
-What are the four modes of delivery?
-What are examples of each and in what situations do they
work best?
-What are the following aspects of vocal delivery? (and proper use of)
-Pitch? What pitch do the best
public speakers use?
-Rate? What is the normal rate of
delivery? What US president spoke more slowly than average? Which spoke more
quickly than average?
-Pauses? Vocalized pauses/Nonfluencies?
-Volume? What can variations in
volume convey?
-Enunciation? Pronunciation?
Articulation?
-Fluency? Can one be too fluent?
-Vocal variety? What is the
relationship between vocal variety and listener comprehension?
-What are the following aspects of bodily delivery? (and proper use of)
-Gestures?
-Facial expression?
-Eye contact?
-Movement?
Visuals:
-What are visual aids?
-What are benefits for using visual aids?
-What are the types of visual aids and tips on each?
-What are tips for using visual aids?
Chapter 3, Interpersonal Communication
-What is interpersonal communication?
-What are interpersonal relationships?
-What is inclusion, affection, and control?
-What is the different between complementary vs. symmetrical relationships?
-What is self-disclosure?
-What is the Johari Window and the four quadrants?
-Why is an understanding of self-disclosure important?
Chapter 4, Small Group Communication
-What is
a small group?
-What are advantages and disadvantages of working in small groups?
-What are the four types of small groups and examples?
-What is a leadership?
-What are French and Raven’s 5 bases of power?
-What is the difference between a designated vs. emergent leader?
-What are differences among democratic, laissez-faire, and autocratic leaders?
Which style do American’s prefer?
-What are contingency approaches to leadership?
-What is a communication approach to leadership?
-What is cohesion? What are the elements of cohesion?
-What is groupthink?
-What are the ways decisions are made? What is the best way and why is it the
best?
-What are guidelines for brainstorming?
-What are four problem solving guidelines?
-What are differences among questions of fact, value, and policy?
Other:
-Guidelines for answering questions | 
