Study Guide Exam 1
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1203 Oral Communication Study Guide, Exam 1

Chapter One, Introduction to Human Communication
What is the Latin word for “communicate” and what does it mean?
What is the definition of communication?
What is meant by communication is a “process?”
What are the components in the communication modes: speaker, listener, encoding, decoding, message, channel/means, feedback, verbal vs. nonverbal codes, noise/interference (internal and external) and communication situation?
What was the definition that the communication experts rated as the highest of the 10 in the “Rookies vs. Veterans” exercise? Why did they rate it so high?
What does is mean to say: One can not NOT communicate; Communication can not be reversed; Communication can not be repeated; Every message has a content and relationship dimension?

Chapter Two, Listening and Critical Thinking
What is listening?
What is the difference between hearing and listening?
What are the four characters in the Chinese verb “to listen?”
Listening facts:

  1. How many seconds is short term memory limited to-20 seconds?

  2. How much of a message do we remember immediately after we hear it-50%?

  3. How much after a short delay-25%?

  4. How much do we remember overall-20%?

  5. How much of what we have learned, we have learned by listening-85%?

  6. How many of us have had formal listening training-2%?

  7. Listening is the skill we learn first, use the most, but are taught last.

How much time do college students spend in the various communication activities? 53% listening; 17% reading; 16% speaking; 14% writing
What are two ways to think/listen critically? (Or two levels of critical thinking)
What is ethos, pathos, logos?
What are steps in the listening process? How many bits of information is short term memory limited to? What is schema? Stimulus cues?
What are the four types of listening?
What are propositions and arguments?

Chapter 5, Topic Selection and Audience Analysis
What is brainstorming?
What are personal inventories?
What is the difference between informing and persuading?
What is audience analysis?
What are the four levels of audience analysis?
What is the difference between captive vs. voluntary audiences? Which is more homogeneous and which is more heterogeneous?
What are demographics?
What is audience interest and audience knowledge?
What are attitudes, beliefs, and values?
What are three methods for audience analysis?

Chapter 7, Organizing your Presentation
What three purposes of speaking (or types of speeches in general?) (notes)
What are the three types of informative speeches? (notes)
What are the four functions of the introduction? (guidelines for info. speeches-outline template)
What are the 12 ways to gain and maintain audience’s attention?
What is the body of the presentation?
What are tips of main points/principles of main ideas? (notes)
What are organizational patterns for informative speeches?
What are transitions and the type of transitions? (notes)
What are the parts of the conclusion? (guidelines for info. speeches and outline template)


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This page last updated August 21, 2007

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